Power use & admin

Getting help & support

The in-app FAQ and how to file a support ticket.

Need a hand? Help is built into the app.

Find answers fast

Open Help from your avatar menu.
Browse the FAQ for common questions — missing documents, access and roles, chat history, and attachments.

If the FAQ doesn't cover it, submit a ticket:

Choose a category — bug, feature request, account, or other.
Add a subject and message, and optionally attachments (PNG / JPEG / PDF / TXT).
Leave Include diagnostics checked to attach helpful technical context (browser, page, app version) — it speeds up resolution.
Select Submit. Track replies under My tickets.

Tip: a screenshot plus the steps to reproduce gets bugs fixed much faster — that's exactly what the attachments field is for.